Account & Security

  1. Can I change my email address or phone number?

  • No, you cannot change your email address or mobile number that is used for login management.

  1. How do I reset my password?

  • Click on "Forgot Password" on the login page, enter your registered email or phone number, and follow the instructions to reset your password.

  1. Is my store data secure?

  • Yes, Onlin uses encryption and follows strict security protocols to protect your store data and customer information.

  1. How do I change my password?

  • In your Dashboard Navigate to Your profile section and In the "Profile Page" find the Option of Change Password.

  1. What should I do if I encounter an issue with my store?

  • You can reach out to Onlin Support Team through the "Contact Us" page or customer support. Onlin also has a "Help Centre" with guides and "FAQ's" for common issues.

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