# Orders & Payments

1. **How do customers place orders in my store?**

* Customers can browse your products, add them to the cart, and proceed to checkout. Once they place an order, they are redirected to WhatsApp with pre-filled order details for final confirmation.

2. **How do I receive orders?**

* You’ll receive order notifications via your Onlin dashboard, WhatsApp and via email.

3. **How can I track and manage orders?**

* From the dashboard, navigate to **Stores > Order History** to view and manage all your orders. You can also export order details in PDF or CSV format.

4. **What payment options are available?**

* Onlin supports various payment methods, including direct bank transfers, UPI, and QR codes for instant payments.