Orders & Payments

  1. How do customers place orders in my store?

  • Customers can browse your products, add them to the cart, and proceed to checkout. Once they place an order, they are redirected to WhatsApp with pre-filled order details for final confirmation.

  1. How do I receive orders?

  • You’ll receive order notifications via your Onlin dashboard, WhatsApp and via email.

  1. How can I track and manage orders?

  • From the dashboard, navigate to Stores > Order History to view and manage all your orders. You can also export order details in PDF or CSV format.

  1. What payment options are available?

  • Onlin supports various payment methods, including direct bank transfers, UPI, and QR codes for instant payments.

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