Orders & Payments

1. How do customers place orders in my store?

• Customers can browse your products, add them to the cart, and proceed to checkout. Once they place an order, they are redirected to WhatsApp with pre-filled order details for final confirmation.

1. How do I receive orders?

• You’ll receive order notifications via your Onlin dashboard, WhatsApp and via email.

1. How can I track and manage orders?

• From the dashboard, navigate to Stores > Order History to view and manage all your orders. You can also export order details in PDF or CSV format.

1. What payment options are available?

• Onlin supports various payment methods, including direct bank transfers, UPI, and QR codes for instant payments.